Hp problems with vista

Did either of the technicians try to install the driver in compatibility mode to see if they would work as if installed under Windows XP? If you have the install file for the software and drivers, right click on the install file then select Properties. Under the compatibility tab select which OS you would like to install the files under and select the appropriate options then select OK.

Retry the installation and see if you can get the printer to install correctly. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. If the mouse fails, it is probably bad and should be replaced. If the mouse worked previously, a software update or configuration problem might exist.

Use Microsoft System Restore to go back to the last time the mouse was known to be working properly. For instructions on how to use Microsoft System Restore, refer to one of the following HP support documents that applies to your computer and version of Windows:. Use HP Recovery Manager to restore the mouse drivers. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. Please sign back in to continue Sign in. Complementary Content. Press the power button to turn on the computer and look for blinking LED lights on the keyboard, or listen for beep tones.

After the sequence of blinks or beeps, there is a pause for a few seconds, and the sequence of blinks or beeps is repeated usually 3 times. After the blink sequence is repeated, the LEDs do not glow until the power button is pressed again. Contact HP for technical assistance, and report the number of blinks or beep tones.

You must also know the exact model or product name of your computer. If you have just replaced any internal hardware components memory modules, hard drive, etc.

To correct this problem, you should remove and reseat the new components. Symptom: LEDs glow, fan noise is heard, but display is black or blank When electrical power is available to the system board, various LEDs glow when the power button is pressed. When you press the power button: LED lights blink or glow, a fan spinning sound is heard, but the display remains black, and the notebook does not start.

A black screen with no error message usually indicates a problem with the basic functionality of a critical component. There are some actions that you can take before contacting HP to get technical assistance to resolve the error.

A hardware component, such as memory module or bootable hard drive or disc, was installed improperly, or is loose because the computer was dropped or jarred. If the LED lights glow and a fan noise is heard, but the display remains black and the computer does not start, you can perform one or more of the following actions to resolve this startup issue.

If you have not performed the required hard reset, do it now! See the Perform a hard reset section for more information. Attach an external monitor to test the display. If the image displays on the external monitor, there could be a graphics driver conflict. To resolve this, turn the computer off. Then, turn on the computer, press the f8 key, and then select Enable low-resolution video.

If the image displays in low resolution on the LCD display, you can download and install the latest update for your specific graphics driver. If an image does not display on the computer, contact HP for technical assistance.

Physically check the hardware component connections If the computer tries to start but then stops responding, there could be a loose internal connection. Loose connections can occur when a hardware component, such as a memory module or bootable hard drive or disc, is installed improperly, is not compatible with the computer, or if the computer was dropped or jarred. Perform each of the following actions and then attempt to restart the computer. If you have recently installed or replaced any components, such as adding more memory or a larger hard drive, do the following:.

Remove and then reseat any newly replaced components to verify that the connections are seated properly. Remove any new parts and reinstall the original components. If you install the new components one at a time, you can determine if one of the new components is defective. If you installed multiple memory modules, remove the modules and then install one module in a memory slot and try to restart the computer.

If computer does not start, move the memory module to other slot and try again. Repeat this action and test each memory module in each memory slot. See one of the following documents for more information. Mid and later models with EFI. Recover the computer to original condition If the computer is not responding after you performed all of the other corrective actions in this document, you can restore the computer to its original factory condition if you have the operating system recovery discs, and if the computer can access the DVD drive.

Windows 7, Vista, or XP operating system. Depending on the condition of the hard drive, the recovery utility allows you to make a backup of all of your personal files to prepare for a system recovery. Symptom: Error message displays on a black screen Symptom. When you press the power button: LED lights glow, a fan spinning sound is heard, the notebook does not start, and a text message displays on a black screen.

There might be a problem with the instruction being sent from the BIOS to a hardware component e. Actions when specific error messages display If one of the following error messages is displayed on a black screen, click on the link for more detailed information about resolving the particular error.

Actions when no error messages display If the displayed error message does not appear in the list, search the following websites for a specific solution:.

Microsoft Support in English. You should also perform one or more of the troubleshooting actions listed in the Symptom: LEDs glow, fan noise is heard, but display is black or blank section. These actions might resolve most problems that cause the computer to stop and display a black screen. Symptom: Error message displays on a blue screen Symptom. When you press the power button: LED lights glow, a fan spinning sound is heard, a text message displays on a blue screen, and the notebook stops responding.

Can usually be resolved by installing updated drivers or changing the loading sequence. An error message is displayed but is cleared if the computer attempts to automatically re-start. In some cases, the computer might operate properly in Windows but suddenly fail when you start or exit a program. Problems that cause a blue screen error usually display a specific message and have a specific solution.

The computer can usually be restarted by turning the power off and then on, but ignoring the error message does not resolve a recurring problem. If the computer is set to automatically restart when an error is detected, the computer restarts without displaying the error message.

In this case, use the instructions below to Disable the Automatic Restart option in Advanced Boot Options , and then write down the specific blue screen error message. Use a computer with access to the internet to search the following websites for solutions to the specific error message. Disable the Automatic Restart option in Advanced Boot Options If no error message is displayed, and the computer cannot start into Windows, do the following to disable the automatic restart feature in the Advanced Boot Option.

Turn on the power and press f8 to open the Windows Advanced Boot Option screen. Select Disable automatic restart on system failure to view error messages. Actions when no error messages display If the displayed error message does not appear in the list, search the following web sites for a specific solution:. If you cannot search on a specific error message, perform one or more of the actions in the following Actions to resolve blue screen error messages section.

Actions to resolve blue screen error messages If the computer displays a blue screen and stops responding, you can perform one or more of the following actions to resolve the startup issue.

See one of the following documents for information on performing memory and hard drive diagnostic tests.